General FAQ

Do you deliver Helium Balloons?

Yes, we can deliver your balloons. Generally we offer delivery to locations up to 15 miles away from our locations, however quotes can be obtained for locations just over this limit. We currently can only deliver in the afternoon on weekdays, but can delivery within 10PM on Saturdays. Fees start from £15. Advanced notice of at least 3 days must be made for any requested delivery. Terms and conditions apply. If you have any customisation writing on the balloons, please, make an order 4-5 days prior the delivery date. But, you can buy foil balloons without helium all over the UK.

Can I order online and collect from the shop?

Yes, we are happy to deliver the order from our shop if you are willing to come and visit any of our branches.

How long do you take to deliver the purchases?

We usually dispatch our all orders next day if you place the order before 2PM with 1st class delivery but if you want to get it faster within the London.

Can I make a Bulk Order?

Yes, you can order as many products as you want and we are happy to make the order ready, if you see the stocks are available online. If not, please contact us over the phone for instant query.

Do you offer any Discounts?

Yes, we are offering 10% STUDENT DISCOUNTS and for the big orders we always have discounts, please contact us for the discounts options.

Do you have refund policy?

In store Purchases:

Our policy: In addition to your legal rights, we also allow you to return goods for an exchange or credit note, if you purchased the incorrect size or simply change your mind. Please return the unused goods, featuring all original tags and packaging, to us with the till receipt within 14 days. Unopened goods may be refunded in full if they are returned on the same day of purchase.

We cannot accept returned underwear, tights or wigs for hygiene reasons.

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or mis-described.

A business does not have to refund a customer if they:

knew an item was faulty when they bought it
damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it
Website and Telephone Purchases:

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. The Business must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the undamaged goods once they’ve told you.

The customer is responsible for the cost of the return postage.

Balloons FAQ

How long will my balloons last?

Helium filled standard 11 inch latex balloons last approx. 12 hours, confetti filled balloons have a slightly shorter float time. We can use a special gel called hiFloat, which can prolong the life of latex balloons. These should then last 24 – 48 hours (again confetti filled will have a shorter lifespan).

Foil Balloons can last up to a week, though are at their best for the first 2-3 days, if stored correctly.

Air filled balloons can last much longer than helium filled options, even months!

All balloons should be stored indoors at room temperature at all times to achieve their best lifespan. Avoid any cold or warm locations, such as cars, conservatories and garages, for long periods of time.

How far in advance should I order?

We usually suggest at least a week in advance, but the earlier, the better. Some of our displays or services do require a minimum notice time. These can be found below.

Personalisation: Minimum of 3 days.

Larger Arches: Minimum of 2 weeks.

Delivery: Minimum of 3 days.

Ordering special stock: Varies depending on supplier – 2 weeks ideally.

Will you inflate balloons that have not been bought from you?

Yes, we are offer this service. Being a small shop, it is hard to stock all of the balloons in the world, so we understand that we may not have your desired theme available.

We are not responsible for the quality of your balloons. If your balloons burst or have a fault, we will not replace the item and will still charge you for the helium that has been used to inflate your balloons.

Personalisation is not available on your own balloons.

If your balloons are deemed too low quality, we may refuse to inflate them at all.

Can I purchase inflated balloons on the spot?

Yes, you can. However, we strongly recommend that you pre order your balloons.

Perks of pre ordering;

You don’t have to wait! If we are busy, you may be in for a longer wait for on-the-spot balloons. We prioritise those who have already booked, so if you come in while we are inflating and assembling another customer’s balloons, you may need to wait until that order is complete, before we can start yours.
We have more time to add bells and whistles! If you have pre ordered your balloons, we have time to add extras, such as personalisation or fancier weights. These are done in advance and cannot be made on the spot.
Your Foil Balloons are checked for faults! We always inflate foil balloons that are ordered in advance, at least the day before use. This does not reduce their life, but enables us to detect any faults in the balloon, as these do not always appear when you inflate on the spot.
Stock is reserved for you! Avoid the disappointment of missing out on the colour or style you wanted, because it was just sold to the person before you. Any stock required for your pre order is reserved upon payment.
More choice! We cannot offer our full range of balloon displays on the spot. Some take too much time, or need extra supplies and materials ordered in.
All pre orders are subject to our terms and conditions.